Claims Services

How to make a Claim

To report an incident involving damage or loss of your customers vehicle, simply call our UK based claims department on:

0800 072 2050*

Lines are open 24 hours a day, 365 days a year.

For motoring claims occurring outside the UK, call

00 44 1252 820161 

Lines are open 24 hours a day, 365 days a year.

What will I be asked for when I call?

• The policy number as shown on the certificate of motor insurance
• The driver's personal details
• Full details of what happened - date of the incident including the details of any other people or vehicles involved and any witnesses names and addresses.

How to make a windscreen claim online

If you need to claim for the damage to your customers vehicle's windscreen or body glass, please click here to book online with our authorised specialist, Auto Windscreens.

Claims service

We are proud to offer a fast, professional and totally efficient claims handling service that meets the needs of our policyholders. 

Working closely with our underwriters and through established partnerships with engineers and approved repairers, our claims team is expert in streamlining every aspect of the claims process to ensure claims are brought to swift, smooth and satisfactory conclusion.

In addition, MISL Zenith Marque has partnered with Vertu Motors plc to offer a brand new benefit to policyholders. In the event of a total loss claim, the customer is offered a bespoke vehicle replacement solution, providing them with full support in sourcing a like-for-like vehicle, or upgrade, regardless of the make, model or budget.
As the UK’s 5^th largest dealer group, Vertu have at their fingertips more than ten thousand vehicles from over 21 motor manufacturers, available for immediate delivery.

For more information on our Vehicle Replacement Solution, please see the following > Vehicle Replacement Solutions

In addition, our ongoing investment in IT ensures we have all the data we need to continually improve our service and keep our policyholders regularly informed of their claims progress.

Our claims service is based on and offers:

• Approved and constantly monitored repairer network
• Single point of contact for policyholders and brokers
• Courtesy cars including collection and return for private policyholders
• Bespoke Vehicle Replacement Solutions following a total loss/write-off claim
• Direct billing for glass replacement
• Expert knowledge of specialist repairs
• Easy access to experienced and friendly claims negotiators
• Freephone notification claim line to our First Response Team for recording claims without the need for claim form completion
• Desktop engineering service electronically linked to approved repairers for speedy vehicle inspections and minimal 'off-road' time

* With effect from 1^st July 2015 calls made by our customers to the New claim notification line 0800 072 2050 from all devices (including mobiles) will be free.